The aim of this doctoral research is to provide an instrument that can be used to improve the conversation between users and designers in order to obtain a (more) user-fit design. The instrument consists of several – mainly visual – techniques and tools, including a manual aimed at having greater applicability.
Several techniques and tools are tested through qualitative and explorative research, of which the lessons learned will be used to refine the instrument. As a matter of principle, the instrument is not typology-based and can be applied to different target groups. However, in this doctoral research, its development is the result of several explorative workshops with children in a public library context. Children were chosen as a target group due to their still very limited literacy. As such, they often find it difficult to express themselves in a spoken or written language, so a different form of communication is needed. A public library context was chosen due to its great user-oriented challenges. Public libraries have to meet dynamic user profiles: users have become more diverse, visit for several purposes and stay there longer, which makes it all the more important to map out their (spatial) needs.
Michelle Bylemans (researcher)