Product-service system (PSS) design

Our 1st goal is to better support a future generation of designers for deep exploration and in managing the variety of underlying design processes, using the PSS Design Toolkit. Beginners, advanced users and experts can plug and play with the many tools and techniques offered throughout the proposed design process.

The three stages of the PSS design process have no dominant push on product and/or service when you are working towards a solution. In other words, you cannot design with an outcome in mind.

​Discover the PSS website here

Our 2nd goal is to develop insight into the internal levers for upscaling PSS using the PSS Strategic Rollout Toolkit, to support companies in generating and prioritizing PSS-enhancing projects. 

Mainly, three barriers prevent companies from upscaling towards product-service systems (PSS).

1. while companies may show ambition for further growth by improving current PSS offerings, thus unlocking their current PSS potential, they have insufficient knowledge to roll out current PSS.
2. manufacturers often put emphasis on innovating either products or technologies, and treat service as an add-on; they have insufficient experience in an integrated design approach to create new PSS.
3. in companies that are having trouble upscaling PSS, the root of the problem often lies in an unsupportive organizational logic, which prevents the company from successfully creating and implementing integrated PSS. As part of the educational program, but also for research purposes, PSS Design runs alongside the efforts of 1st year Masters in Product Development aka IPO Project | Integrated Systems course. In this course we always search for collaborations with product, service and system design agencies, industrial companies, service providers and governmental institutions.

As part of the educational program, but also for research purposes, PSS Design runs alongside the efforts of 1st year Masters in Product Development aka IPO Project | Integrated Systems course. In this course we always search for collaborations with product, service and system design agencies, industrial companies, service providers and governmental institutions.