​History of the project 'towards a mobile first and user friendly website + timing and workflows transition

Since May 2016, based on thorough user research, we’ve been taking steps towards a mobile-first and (more) user-friendly website.

Our partner Internet Architects is supporting us in this process. They use Customer Carewords’ internationally recognised top task strategy.

We took a big step in the optimisation process for the website in 2020.

The redesign of the website:

  • is mobile first;
  • has been developed according to the new, fresh house style;
  • is user-friendly;
  • will help us take several steps towards offering an accessible website (according to Anysurfer guidelines).

The redesign is based on the existing content elements and is implemented on all existing website content. ​