Applied communication skills


Module 1: Basic skills in communication

  • Communication: perceptions
  • Communication skills: questionning, active listening andactive silence
  • Influencing behaviour: verbally and non-verbally
  • Core qualities in communication
  • How to use Communication skills in our day to day working environment?
  • Implicit and explicit Communication
  • Goal setting

Module 2: "difficult" conversations

  • The Communication of decisions
  • Saying “no” to people
  • How to handle conflicts?

Module 3: persuasive presentations

  • Insight in the personal strong an d weak points during presentations
  • Creative preparations
  • Handling difficult questions and objections
  • Dealing with difficult groups

Module 4: effective meetings

  • The preparation of a meeting
  • Actively participating in and leading of a meeting
  • Clear closings and points of action
  • Keeping the timing
  • Creative meetings: the brainstorming

Module 5 : communication and negotiation

  • The preparations of negotiations
  • The triggers in negotiations
  • What will make the other decide or not?
  • The different attitudes in negotiating
  • How to handle objections
  • The closing of negotiations

Practical information


3 days: 5 May, 12 May, 20 May 2020


From 9h00 till 16h00


Campus Middelheim - Building A - A.302


Gerrit Van Aken (GEVAK-consulting)

Language of the course:



This course counts for 2,1 docop-points.


This course is only for PhD students who don't speak Dutch. The Dutch-version is "Toegepaste communicatie".


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