Medical communication worldwide has become increasingly multicultural and language-discordant, with patient and carer not speaking the same language and having to accommodate their communication. This is a major concern in healthcare environments where training sessions for intercultural communication are in high demand. Efficient and effective language learning is not a new concept, but the teaching means are being implemented in a different way and the language materials are being adapted to the specific (learning) needs of very diverse target audiences. Language learning thus moves away from general learning contents in contact teaching to more specialised and specific forms of training, e.g. online/mobile, on-the-job, just-in-time learning, collaborative learning, coaching, etc.
In this course, we will analyse the domain of medical communication in a multicultural context with a focus on the nature of the challenging interactions between health care providers and patients. Insights from stakeholders (i.e. care staff, programme developers, language teachers, testers and medical interpreters) will support your developmental process.
You will be guided through the different steps of syllabus and material development and help develop solutions. The course will predominantly be task-based where authentic data will help you acquire insights into aspects of cultural and linguistic accommodation in a workplace environment and how to translate the insights into a blended learning environment.
Keywords: medical communication, online learning, blended learning, syllabus and material design