How do Berlin, London, Madrid, New York, and Paris mid-range hotels handle mixed reviews of domestic tourists? A cross-cultural comparison
Source
Current issues in tourism - ISSN 1368-3500- (2025) p. 1-7
The influence of the Covid-19 pandemic on guests' evaluations of hotel services
Source
Current issues in tourism - ISSN 1368-3500-26:23 (2023) p. 3751-3756