Research mission

In recent years and currently, research has been conducted one the one hand in the area of consumer behaviour and marketing communication. Specific research topics include: - The impact of media context on advertising effectiveness - Consumer behaviour with respect to fair trade products - Optimal advertising strategies for different types of brand strategies and new product introductions - The persuasive power of fear appeals in social profit campaigns - Advertising on interactive digital television - The impact of different persuasive strategies in health communication - Customer loyalty modelling On the other hand research has focussed on product/service innovation and distribution management. Specific research topics include: - Services innovation, in particular the role of communication and organizational/marketing interfaces during the project-life cycle - Organizational antecedents and impact of knowledge building/learning during service innovation within emerging digital markets. - Customer co-created knowledge : the impact & nature during the innovation process of high-tech services - Online consumer behaviour, store environments & retailing : the impact of the store environment on affective, cognitive and conative consumer reactions - Conceptual integration & development of a more generic classification of distribution service outputs