Online customer reviews and restaurant owners: Attitudes and strategies
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Tourism and hospitality management - ISSN 1330-7533-33:1 (2026) p.
How do Berlin, London, Madrid, New York, and Paris mid-range hotels handle mixed reviews of domestic tourists? A cross-cultural comparison
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Current issues in tourism - ISSN 1368-3500- (2025) p. 1-7
Van klacht naar kans? Hoe hotels omgaan met taalklachten
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Tekstblad - ISSN 1382-5216-31:1 (2025) p. 38-41
“En España las personas son muy …felices” Desarrollar la Competencia Comunicativa Intercultural en español de los negocios y económico
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Revista Nebrija - ISSN 1699-6569-19:38 (2025) p. 92-113
Gendered AI in banking services : the influence of financial chatbots' gender on consumer behaviour
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International journal of bank marketing - ISSN 0265-2323-43:6 (2025) p. 1231-1251