This study explores the cross-border parcel logistics operations and its associated costs, in the context of the EU28, and focusing on B2C logistics chains. In particular, the study:
- Describes the logistics operations in cross-border parcel delivery of postal operators, integrators, and other parcel delivery operators;
- Estimates and analyses cost factors and drivers in different phases of the logistics chain;
- Examines the cost impacts of last-mile delivery options (lockers, retail points, delivery to premises);
- Describes the reverse logistics operations and its costs.