From message to messenger : should politicians lead-by-example to increase compliance with public health directives?
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Health communication - ISSN 1041-0236- (2022) p. 1-16
The importance of authenticity in organizational crisis communication via social media
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Social media and crisis communication / Jin, Y. [edit.]; Austin, L. [edit.]-p. 106-116
Informing the public matters : a field experiment during an ongoing health crisis in Belgium
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Journal of contingencies and crisis management - ISSN 0966-0879-30:4 (2022) p. 354-364
Preparing to face the media in times of crisis : training spokespersons' verbal and nonverbal cues
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Public relations review: a journal of research and comment - ISSN 0363-8111-46:2 (2020) p. 1-11
The power of empathy : the dual impacts of an emotional voice in organizational crisis communication
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Journal of applied communication research - ISSN 0090-9882-48:3 (2020) p. 350-371