Set a new password
You can have a password reset message sent to a personal email address or mobile phone number.
Procedure
- Go to the Password Site.
- Enter your username, followed by “@ad.ua.ac.be”. Also enter the requested security code.
- Follow the instructions on the screen to have a verification code sent to the personal email address or mobile phone number that you have previously provided to the university.
- Enter the verification code.
- Follow the instructions on the screen to set a new password.
No email address or mobile phone number provided?
This is of course only possible if you have provided a personal email address or mobile phone number beforehand.
If you haven't, please contact the ICT Helpdesk. Third parties contact their contact person of the University of Antwerp.
Password requirements
It is important that your new password meets the password requirements of the University of Antwerp. The following minimum requirements apply:
- The password consist of minimum 15 and maximum 30 characters.
- The different characters have to possess three of the four following properties:
- Uppercase letters: A – Z
- Lower case letters: a – z
- Numbers: 0 – 9
- Special characters such as: # $ ! +
- The password must not contain any part of your full name (2 consecutive characters).
- The password must not match or resemble any of the previous 10 passwords used.
- Attention, do not use these characters in passwords:
accents, trema: ´ ` ¨
all letters with trema and umlaut: ë ö ï ...
all letters with accents aigu, grave, circonflexe: é í .../ à è ù .../ â ô ...
other, special characters: µ £ € § ç ° ² ³
Password leaked?
If you suspect that your password has been leaked, try to reset it immediately. If this fails via the Password Site, please contact the ICT Helpdesk.
Documents shared via OneDrive
When an employee of the University of Antwerp shares a folder or a file with you via OneDrive, you will receive an e-mail message about this. To open the content you were sent, click on the blue Open button.
On the web page that is then opened, enter the e-mail address on which you received the e-mail. Then click Continue and a verification code will be sent to this e-mail address.
This verification code then copies and pastes in the Enter code field, then click on Verify. After this, the folder or file that our employee has shared with you will open in the browser.
Tip |
Leaving the organization as an external user
If you are a non-UAntwerp employee or student who has gained access to our Microsoft 365 environment (e.g., via Microsoft Teams) and wish to leave our organisation, you can do so using the steps explained in this document.