What does the ombudsperson do?

The ombudsperson will assist you in disputes related to the application of education and examination regulations. He or she mediates, informs and advises.

When do you consult the ombudsperson?

1.       If you need mediation:

  • concerning problems with your professor in exam situations or during permanent evaluation,
  • in case of general educational problems related to, for example, teaching and evaluation methods, the course content or lecture schedules,
  • when rescheduling exams in case of force majeure.

2.       If, in case of force majeure, you want to register that you will not participate in the exams.

In other situations, your point of contact depends on the faculty's organisation. Check this with your faculty.

3.       If you want more information about the exam regulations, including fraud and plagiarism.

4.       If you need information about the internal appeal procedure before and after the deliberations.

The ombudsperson gives advice and tries to find a solution to the problem, but he or she will never replace the student or the examiner.

5.       If you want the ombudsperson to attend exams as an observer at the well-reasoned request of the student or the examiner.

The contact details of the university’s ombudspersons can be found on the page about the education and examination regulations.