Brigitte Clement will describe how INIST, a service unit affiliated to the CNRS, has operated a turnabout to respond to the needs of all French researchers communities in the digital landscape. This talk will also discuss how a complete shift of INIST CNRS missions has impacted document delivery activity and the process INIST has to implement to face new challenges. In 2013, INIST was faced with a legal issue. A final part of the contribution will focus on the subject matter of this issue and the adjustments INIST had to make to secure new ILL activities. Added-value is central to the new approach of document delivery at the service of all public research members.